Welcome to Dear Logistics. This policy sets out, in plain terms, what information we collect, why, who we share it with, how long we keep it, and how you can have it deleted.
By using our website you consent to this policy.
What we collect
Phone number — for registration and sign-in (OTP). It is the only way we confirm who you are, so it is required.
Name — to identify your account and your shipments.
Email address — if you give one, for correspondence. It is optional.
Delivery address — district, city and full address, so goods can be delivered.
Shipment details — item name and category, carton and piece counts, declared weight, carton dimensions and CBM if you provide them, courier tracking numbers, and a record of each stage of the shipment.
IP address and browser information — for security, fraud prevention, and to stop repeated OTP requests from one number.
Sign-in sessions — which device signed in and when, so that an unfamiliar sign-in can be revoked by you.
We do not collect your location (GPS). An address is only ever one you type yourself.
What we do not do
There are no advertisements on this website. We use no Google Analytics, no Facebook Pixel, no Google Tag Manager and no third-party tracking script. What you look at on this site does not reach any advertiser or analytics company.
There is no online payment gateway on this website. We do not collect or store your card number, PIN or bank details. Payment is taken at the office or by whatever means you have agreed with us, and we record only which invoice was paid and how much.
We do not sell your personal information.
How the OTP code is stored
The sign-in code is never stored in our database as itself — only an encrypted fingerprint of it (an HMAC), which can verify a code but cannot be read back as one. Codes expire on their own after a short time.
Who we share it with
Courier and delivery services — your name, phone number and address are given to the courier company so goods can be delivered.
Customs and government bodies — the shipment information and documents required to clear an import.
SMS provider — your phone number, to send OTP codes and shipment updates.
Legal obligation — we are required to provide information to law enforcement where an investigation demands it.
Beyond these, your information is not shared with anyone.
Cookies
We use only the cookie needed to keep you signed in. There are no advertising or tracking cookies. The sign-in cookie cannot be read by JavaScript in your browser and is only ever sent over an encrypted connection. Clearing cookies in your browser will sign you out.
Security
All information travels over HTTPS/TLS encryption and is stored on secured servers. A sign-in session is a record held on the server, which can be revoked at any time.
The tracking page
Anyone with a booking number can see that shipment's status. That is deliberate, so you can give the number to someone and ask them to check. For that reason the page shows no name, phone number or address — only which stage the shipment has reached.
Deleting your account and information
You may ask us to delete your account and personal information at any time — call 01756437068 or email [email protected]. Please include the phone number the account uses.
Once the request is verified, your name, phone number, email, address and sign-in information are deleted within 30 days.
What is kept: accounting records for completed shipments, invoices and payments must be retained under the country's tax and accounting law. Those records are no longer linked to your account.
Your rights
You have the right to see what information we hold about you.
You have the right to have incorrect information corrected.
You have the right to have your account and personal information deleted.
You have the right to ask us to stop sending promotional messages at any time. Messages about a shipment are part of the service and cannot be switched off.
Children
This service is for commercial imports and is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
Dear Logistics reserves the right to change this policy. Any change will be published on this page with a new version number.
Contact
For any question about this policy — phone +8801718623197, hotline 01756437068, email [email protected], address Section-11, Block-A, Main Road-3, Plot-15, Pallabi, Mirpur, Dhaka-1216.
Dear Logistics and DearBD (dearbd.com) are one company — the same office, the same team and the same contact channels.